Setup & support

Connect for the first time

1. Get the reviewed extension and participant instructions from your organization's operator. The unconfigured review package cannot connect by itself.
2. Open the extension, sign in and select Request approval. Use the identity approved for this installation. An owner can use the same account when the operator has explicitly enabled participant eligibility.
3. Share only the displayed approval reference with the expected owner. The owner matches it in Sensor coverage and confirms approval.
4. Select Check approval in the extension within five minutes of the request. If it expired, request approval again.
5. The owner enables sensing for both the installation and organization. Select Check control or Resume observation in the extension. Open a supported ChatGPT page. Readiness updates within five minutes; refresh the dashboard afterward.

If a step needs attention

Configuration required

Ask the operator for the approved configured package. Do not paste credentials into the extension.

Waiting for approval

Confirm the full reference with the owner, then select Check approval. Approval alone does not enable observation.

Sign in required or Verify installation

Sign in using the account approved for your browser, then verify the existing installation. Nobody else needs your password or MFA code.

Sensor unavailable or sign-in window closed without connecting

Reopen the extension and select Check connection. If it fails again, record the displayed E0 or S1–S6 support code and the extension version. These codes contain no account details. A completed dashboard login does not establish an extension session; start extension sign-in from its own button.

Observation disabled

Ask the owner to review organization and installation controls, then select Check control. Repeated sign-in will not override a disabled control.

Revoked access

Reconnecting cannot undo revocation. Contact the owner; renewed access needs sign-out and a new approved enrollment.

No contact, stale or unknown readiness

Check network access, sign-in, extension status and supported page coverage. Allow up to five minutes for the readiness check, then refresh the dashboard. Missing observations do not establish nonuse.

Owner action denied

Verify current owner access and sign in again for fresh MFA. Review the current state before repeating an action whose outcome is uncertain.

Contact your organization's operator

Use your existing IT support channel. Include the screen name, visible status, approximate time and browser/extension version. Share an approval reference only when needed to match an expected request.

Do not send prompts, file contents, passwords, access tokens, login callback URLs or browser storage exports. This review build has no public support inbox or submission form. Your organization must name its support contact before inviting participants.